Choosing a Network Support Team
Knowledge, Experience and Education.
Our network support technicians have formal education and extensive experience. We've built well over 200 business networks in the Peace Region.
We'll handle all the technical details and keep you involved every step of the way to make sure your expectations are exceeded.
We've got it all figured out!
Finding the right network support firm can be a tough process. That's why we've compiled everything you need to know right here.
We're thorough and accurate. When you're ready to roll, contact us to set up a meeting. We'll get you an accurate, well thought out estimate as quickly as possible!
How to Choose
These days there are many different companies out there offering network support, at digital-blues.com we always ensure potential and current clients are educated enough in the world of network support as they go through the selection process so below are a few tips to help you make your decision.
How Many Technicians
Everyone takes vacation or experiences personal issues that take them away from work on occasion. But your business never takes a holiday so the first question to be asked is how many technicians will be available to support my business.
digital-blues.com works to ensure that a minimum of 2 technicians are familiar with your site at all times. Sometimes you may see 2 people arrive when you only asked for one. This does not mean you will be charged for 2, it means we are ensuring we have coverage at all times for your site.
References
Nothing speaks better than a happy client, so ask for a references list from the potential network support firm and contact them to see what their experience has been.
At digital-blues.com we are proud of our list of references and would be more than willing to give you a list if your sales person has not already given it to you in your original package.
Education
Technology is forever changing. Field education is a number one requirement for any successful support firm. Check with the potential firm regarding their ongoing education plans and certifications.
digital-blues.com maintains an in house training system in all new technologies for all of their divisions. There are A+ Certified Technicians on staff at all times.
Not Just a Broken Computer
Although your issue may be a broken computer that is not how the network support technician should view the issue. You are a business where downtime and the business as a whole should be considered at all times.
digital-blues.com will work with you to develop budgets, management documentation and much more to accommodate your business requirements.
Priorities
When a system goes down and prevents a user from being able to work, how quickly can a technician get to your site?
digital-blues.com prioritizes all calls and would move anyone unable to produce work to the top of the queue. We also try to have one technician available at all times solely to handle emergencies.
My Business is Not 8am - 5pm
What hours will the network support technician be available to your business? Most business do not operate Mon - Fri 8am - 5pm.
At digital-blues.com we always have someone available after hours for support over the phone or on site.
Insurance
If the world was a perfect place we would not need to worry about insurance. However, what would happen to your business if a technician on site loses your data or causes a serious failure?
digital-blues.com holds Errors & Omissions Insurance.
And Then it Crashed
Preventative maintenance planning is something that is often over looked. This is actually a critical component of network support. Should your system hard drive or software fail it may take several days to recover from such a failure. Can you afford it?
digital-blues.com works with every client to determine the criticality of their systems and will make recommendations for a backup that will recover your system from a failure within hours instead of days.